Last updated: August 3, 2026
Captionit payments may be processed by Dodo Payments, Paddle, or Plisio according to the payment method and subscription history. Approved refunds are submitted through the provider that processed the original charge.
Captionit offers a 7-day free trial for paid plans (Plus and Pro). We encourage you to use the trial period to evaluate the Service before committing to a paid subscription. No charges are made during the trial period.
We offer a full refund within 14 days of any payment, no questions asked. If you are not satisfied with Captionit for any reason, simply request a refund within 14 days of your charge date and we will process it promptly.
This applies to all subscription payments (monthly and annual) as well as one-time credit purchases.
To request a refund, contact us at hello@captionit.art with:
We will respond within 2 business days. After approval, the time for funds to appear depends on the original payment provider, payment method, and financial network.
You may cancel your subscription at any time from your account dashboard. Cancellation stops future billing but does not automatically trigger a refund for the current billing period. Your access continues until the end of the paid period.
For billing or refund questions, contact us at hello@captionit.art. Include only your account email and charge date; never send card details, wallet credentials, passwords, or authentication codes.